Luggage Transportation Rules with LikeBus.ua

1. Boarding and Luggage Check-In Organization

The passenger must arrive for boarding no later than 30 minutes before departure.
Before boarding, the passenger is required to check in luggage to the luggage compartment.
After checking in luggage, the passenger must present carry-on luggage to the driver or another representative of the carrier.
Important! Luggage left on the bus after stops or arrival is stored for 2 days, after which it is transferred to the lost and found office.

2. Luggage Included in the Ticket Price

Carry-on luggage (up to 5 kg)

Maximum linear dimensions: up to 100 cm (height + width + length).
Can be placed on the luggage shelf.
It is prohibited to leave carry-on luggage in the bus aisles.

Standard luggage space (up to 23 kg)

Maximum linear dimensions: up to 160 cm (including wheels, pockets, handles).
Included in the ticket price.

Baby stroller

Counts as 1 luggage space, transported folded and packed in a cover.

Wheelchair

Also counts as one luggage space, transported folded and covered.

3. Additional Luggage

One additional luggage space can be transported (subject to available space).
Cost - 10% of the ticket price.
Payment is made online or through customer support. Not to the driver.
If necessary, additional luggage space can be purchased during boarding, if space is available.

4. Transportation of Special Items

Bicycles

Accepted disassembled (front wheel removed).
Must be packed.
Agreed with the carrier’s office if necessary.
Count as 2 luggage units.

Non-standard luggage (tools, sports equipment, electric scooters)

May require a separate space or approval.
Electric scooters may be classified as hazardous cargo.
Always check the possibility of transportation in advance through support.

5. Prohibited Items

Strictly prohibited:

Any type of weapons (firearms, pneumatic, cold weapons)
Explosive substances, fireworks, detonators
Toxic/radioactive/corrosive materials
Flammable liquids, gases, cylinders
Large lithium batteries, biomaterials

On international routes also prohibited:

Alcohol exceeding the allowed volume (up to 1 liter at 70%)
Tobacco products exceeding the limit
Fresh meat/dairy products
Prohibited medications without prescription

6. Carrier’s Responsibility

The carrier is responsible for:

Only luggage accepted with a luggage tag.
In case of loss due to the carrier’s fault - compensation up to 100 USD, if a claim is submitted within 3 days.

Not responsible for:

Items left unattended in the cabin (money, jewelry, documents, gadgets).
Packaging damage, minor damages, scratches, lost straps - if caused by normal wear and tear.
Items that are easily perishable, fragile, or improperly packed.

7. Actions in Case of Lost Luggage

Immediately contact the driver or the hotline: +380983438282.
Submit a claim with trip details and luggage description.
Send it to [email protected] (attach a copy of the ticket).
If insured - submit a request to the insurance company.

8. Other Provisions

Forgotten items are stored at the nearest carrier’s office.
Service personnel have the right to inspect luggage if there are safety concerns.
If you refuse to show luggage, the carrier may deny boarding with such luggage.

9. Excessive Luggage

If the quantity or volume of luggage exceeds the allowed limits and there is no possibility to place it on the bus, the passenger may be denied boarding without refund.
We recommend arranging oversized luggage in advance.

10. Sending Items Without a Passenger

There is no official service for sending luggage without a passenger available.
In exceptional cases, it is possible to arrange directly with the driver if there is free space.
The cost is not fixed and depends on individual conditions.

Заказ билетов	+38 (098) 343-82-82
Support	+38 (050) 082-82-82

Hand luggage (HL)	1 units. The linear dimensions of the HL should not exceed 100 cm (height + width + length). Maximum weight - 5 kg. HL is located under the passenger seat or on the luggage rack. It is forbidden to place the HL in the aisle of the bus.
Standard luggage (СБМ)	1 units. The linear dimensions of the SBM should not exceed 160 cm (height + width + length), including wheels, pockets and handles. Maximum weight – 23 кг.
Baby carriage	1 units. For transportation of a child under 3 years old who is a passenger of this bus on the selected flight. Counts as 1 piece of baggage and is transported in the baggage compartment folded and with wheels securely packed (as packaging, you can use a case, plastic film or other dense material)
Wheelchair	1 units. For a passenger who is a person with a disability. Counts as 1 piece of baggage and is transported in the baggage compartment, folded and with wheels securely packed/ (case, plastic film and other dense material can be used as packaging).

Extra baggage (international flight):	Standard luggage (400.00 грн) Linear dimensions should not exceed 160 cm (height + width + length), including wheels, pockets and handles. Maximum weight - 23 kg. It is possible to purchase 1 additional piece of baggage per passenger
Animals (with provision of a separate seat) (100% of the cost of an adult ticket)	If you want to take an animal with you, it must be placed in a cage with a solid bottom, the linear dimensions of which will not exceed 110 cm. Familiarize yourself with the rules for crossing the state border for animals, the necessary certificates and documents are indicated there. You must have them when you board and on the way. Your animal should be placed by the window, your place is closer to the aisle. A full ticket is purchased per animal.
Bike (400.00 грн)	Bicycles are accepted folded and with securely packed wheels (you can use a cover, plastic wrap and other dense material as packaging).
Oversized (%)	Transportation of oversized baggage is carried out only in agreement with the carrier. The price is negotiated upon coordination of transportation (if there is free space in the luggage compartment).

Hand luggage (HL)	The linear dimensions of the HL should not exceed 100 cm (height + width + length). Maximum weight - 5 kg. HL is located under the passenger seat or on the luggage rack. It is forbidden to place the HL in the aisle of the bus.
Standard Baggage(SB)	The linear dimensions of the SB should not exceed 160 cm (height + width + length), including wheels, pockets and handles. Maximum weight - 23 kg
Baby carriage	For transportation of a child under 3 years old who is a passenger of this bus on the selected flight. Counts as 1 piece of baggage and is transported in the baggage compartment folded and with wheels securely packed (you can use a cover, plastic wrap and other dense material as packaging)
Wheelchair	For a passenger who is a person with a disability. Counts as 1 piece of baggage and is transported in the baggage compartment folded and with wheels securely packed (you can use a cover, plastic wrap and other dense material as packaging).

Standard Baggage(SB) (150.00 грн)	The linear dimensions of the SB should not exceed 160 cm (height + width + length) including wheels, pockets. Maximum weight - 23 kg. It is possible to purchase 1 additional piece of baggage per passenger.
Animals (with provision of a separate seat) (100% of the cost of an adult ticket)	If you want to take an animal with you, it must be placed in a cage with a solid bottom, the linear dimensions of which will not exceed 110 cm. Familiarize yourself with the rules for crossing the state border for animals, the necessary certificates and documents are indicated there. You must have them when you board and on the way. Your animal should be placed by the window, your place is closer to the aisle. A full ticket is purchased per animal.
Bicycle (300.00 UAH)	Bicycles are accepted folded and with securely packed wheels (you can use a cover, plastic wrap and other dense material as packaging).
Oversized(%)	Transportation of oversized baggage is carried out only in agreement with the carrier. The price is negotiated upon coordination of transportation (if there is free space in the luggage compartment).