Questions and answers

Is my trip insured and how to get insurance information?

Yes, every ticket includes compulsory passenger insurance. The ticket serves as proof of the insurance contract.
What measures are taken in case of safety violations during the trip?

The passenger may be removed from the bus without compensation. In case of danger the police will be called.
How to report improper behaviour or safety violations?

Inform the driver or send a complaint to [email protected].
Passenger behaviour requirements in the bus cabin?

Do not make noise, litter, block aisles, or disturb public order. Full list: Behaviour rules.
What to do in an emergency during the trip?

Follow crew instructions, stay calm, use emergency exits if necessary.

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Заказ билетов	+38 (098) 343-82-82
Support	+38 (050) 082-82-82

Hand luggage (HL)	1 units. The linear dimensions of the HL should not exceed 100 cm (height + width + length). Maximum weight - 5 kg. HL is located under the passenger seat or on the luggage rack. It is forbidden to place the HL in the aisle of the bus.
Standard luggage (СБМ)	1 units. The linear dimensions of the SBM should not exceed 160 cm (height + width + length), including wheels, pockets and handles. Maximum weight – 23 кг.
Baby carriage	1 units. For transportation of a child under 3 years old who is a passenger of this bus on the selected flight. Counts as 1 piece of baggage and is transported in the baggage compartment folded and with wheels securely packed (as packaging, you can use a case, plastic film or other dense material)
Wheelchair	1 units. For a passenger who is a person with a disability. Counts as 1 piece of baggage and is transported in the baggage compartment, folded and with wheels securely packed/ (case, plastic film and other dense material can be used as packaging).

Extra baggage (international flight):	Standard luggage (400.00 грн) Linear dimensions should not exceed 160 cm (height + width + length), including wheels, pockets and handles. Maximum weight - 23 kg. It is possible to purchase 1 additional piece of baggage per passenger
Animals (with provision of a separate seat) (100% of the cost of an adult ticket)	If you want to take an animal with you, it must be placed in a cage with a solid bottom, the linear dimensions of which will not exceed 110 cm. Familiarize yourself with the rules for crossing the state border for animals, the necessary certificates and documents are indicated there. You must have them when you board and on the way. Your animal should be placed by the window, your place is closer to the aisle. A full ticket is purchased per animal.
Bike (400.00 грн)	Bicycles are accepted folded and with securely packed wheels (you can use a cover, plastic wrap and other dense material as packaging).
Oversized (%)	Transportation of oversized baggage is carried out only in agreement with the carrier. The price is negotiated upon coordination of transportation (if there is free space in the luggage compartment).

Hand luggage (HL)	The linear dimensions of the HL should not exceed 100 cm (height + width + length). Maximum weight - 5 kg. HL is located under the passenger seat or on the luggage rack. It is forbidden to place the HL in the aisle of the bus.
Standard Baggage(SB)	The linear dimensions of the SB should not exceed 160 cm (height + width + length), including wheels, pockets and handles. Maximum weight - 23 kg
Baby carriage	For transportation of a child under 3 years old who is a passenger of this bus on the selected flight. Counts as 1 piece of baggage and is transported in the baggage compartment folded and with wheels securely packed (you can use a cover, plastic wrap and other dense material as packaging)
Wheelchair	For a passenger who is a person with a disability. Counts as 1 piece of baggage and is transported in the baggage compartment folded and with wheels securely packed (you can use a cover, plastic wrap and other dense material as packaging).

Standard Baggage(SB) (150.00 грн)	The linear dimensions of the SB should not exceed 160 cm (height + width + length) including wheels, pockets. Maximum weight - 23 kg. It is possible to purchase 1 additional piece of baggage per passenger.
Animals (with provision of a separate seat) (100% of the cost of an adult ticket)	If you want to take an animal with you, it must be placed in a cage with a solid bottom, the linear dimensions of which will not exceed 110 cm. Familiarize yourself with the rules for crossing the state border for animals, the necessary certificates and documents are indicated there. You must have them when you board and on the way. Your animal should be placed by the window, your place is closer to the aisle. A full ticket is purchased per animal.
Bicycle (300.00 UAH)	Bicycles are accepted folded and with securely packed wheels (you can use a cover, plastic wrap and other dense material as packaging).
Oversized(%)	Transportation of oversized baggage is carried out only in agreement with the carrier. The price is negotiated upon coordination of transportation (if there is free space in the luggage compartment).