Questions and answers

Can I send luggage as a courier service by bus?

No. Courier delivery of items is not provided.
What is the luggage policy?

One passenger may carry 1 piece of luggage free of charge (up to 25 kg, max 60×40×40 cm) and 1 piece of hand luggage (up to 5 kg). Details: Luggage transport rules
What luggage is included in the ticket price?

The price includes 1 piece of luggage up to 25 kg and hand luggage up to 5 kg. Anything else is considered extra luggage.
What size and weight are allowed?

Main luggage: up to 25 kg, max 60×40×40 cm. Hand luggage — up to 5 kg. Larger luggage only by agreement and for an extra fee.
How to transport bulky or oversized luggage?

Agree with the carrier no later than 24 h before the trip. If space is available, such luggage is accepted for an additional charge. Details: Luggage transport rules
How to add extra luggage to an already booked trip?

Contact support at least 24 h before departure. Confirmation of carriage is mandatory.
Can I carry two pieces of checked luggage?

Yes, subject to luggage hold availability and agreement. The second piece is chargeable.
How to transport a bicycle?

The bicycle must be partly disassembled (at least front wheel removed) and packed. Counts as 2 pieces of luggage. Carrier approval required. Details: Luggage transport rules
How to transport a musical instrument?

Depends on size. Small instruments count as hand luggage. Large ones — extra luggage with approval. Details: Luggage transport rules
How to transport an animal?

Transportation is possible with a separate ticket and approval. The animal must be in a carrier; dogs must wear a muzzle. Details: Animal transport rules
What to do in case of damaged or lost luggage?

Contact the driver or support immediately. Compensation is possible only for registered luggage with a tag. Details: Luggage transport rules
What if my luggage exceeds the set size or weight?

Agree transport with the carrier’s office. Without approval and payment the carrier may refuse carriage. Details: Luggage transport rules
Which items are prohibited as luggage?

Explosives, flammables, weapons, items that may damage other luggage or the vehicle. Full list: Luggage transport rules

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Заказ билетов	+38 (098) 343-82-82
Support	+38 (050) 082-82-82

Hand luggage (HL)	1 units. The linear dimensions of the HL should not exceed 100 cm (height + width + length). Maximum weight - 5 kg. HL is located under the passenger seat or on the luggage rack. It is forbidden to place the HL in the aisle of the bus.
Standard luggage (СБМ)	1 units. The linear dimensions of the SBM should not exceed 160 cm (height + width + length), including wheels, pockets and handles. Maximum weight – 23 кг.
Baby carriage	1 units. For transportation of a child under 3 years old who is a passenger of this bus on the selected flight. Counts as 1 piece of baggage and is transported in the baggage compartment folded and with wheels securely packed (as packaging, you can use a case, plastic film or other dense material)
Wheelchair	1 units. For a passenger who is a person with a disability. Counts as 1 piece of baggage and is transported in the baggage compartment, folded and with wheels securely packed/ (case, plastic film and other dense material can be used as packaging).

Extra baggage (international flight):	Standard luggage (400.00 грн) Linear dimensions should not exceed 160 cm (height + width + length), including wheels, pockets and handles. Maximum weight - 23 kg. It is possible to purchase 1 additional piece of baggage per passenger
Animals (with provision of a separate seat) (100% of the cost of an adult ticket)	If you want to take an animal with you, it must be placed in a cage with a solid bottom, the linear dimensions of which will not exceed 110 cm. Familiarize yourself with the rules for crossing the state border for animals, the necessary certificates and documents are indicated there. You must have them when you board and on the way. Your animal should be placed by the window, your place is closer to the aisle. A full ticket is purchased per animal.
Bike (400.00 грн)	Bicycles are accepted folded and with securely packed wheels (you can use a cover, plastic wrap and other dense material as packaging).
Oversized (%)	Transportation of oversized baggage is carried out only in agreement with the carrier. The price is negotiated upon coordination of transportation (if there is free space in the luggage compartment).

Hand luggage (HL)	The linear dimensions of the HL should not exceed 100 cm (height + width + length). Maximum weight - 5 kg. HL is located under the passenger seat or on the luggage rack. It is forbidden to place the HL in the aisle of the bus.
Standard Baggage(SB)	The linear dimensions of the SB should not exceed 160 cm (height + width + length), including wheels, pockets and handles. Maximum weight - 23 kg
Baby carriage	For transportation of a child under 3 years old who is a passenger of this bus on the selected flight. Counts as 1 piece of baggage and is transported in the baggage compartment folded and with wheels securely packed (you can use a cover, plastic wrap and other dense material as packaging)
Wheelchair	For a passenger who is a person with a disability. Counts as 1 piece of baggage and is transported in the baggage compartment folded and with wheels securely packed (you can use a cover, plastic wrap and other dense material as packaging).

Standard Baggage(SB) (150.00 грн)	The linear dimensions of the SB should not exceed 160 cm (height + width + length) including wheels, pockets. Maximum weight - 23 kg. It is possible to purchase 1 additional piece of baggage per passenger.
Animals (with provision of a separate seat) (100% of the cost of an adult ticket)	If you want to take an animal with you, it must be placed in a cage with a solid bottom, the linear dimensions of which will not exceed 110 cm. Familiarize yourself with the rules for crossing the state border for animals, the necessary certificates and documents are indicated there. You must have them when you board and on the way. Your animal should be placed by the window, your place is closer to the aisle. A full ticket is purchased per animal.
Bicycle (300.00 UAH)	Bicycles are accepted folded and with securely packed wheels (you can use a cover, plastic wrap and other dense material as packaging).
Oversized(%)	Transportation of oversized baggage is carried out only in agreement with the carrier. The price is negotiated upon coordination of transportation (if there is free space in the luggage compartment).

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