Questions and answers

Where can I read the public offer terms?

On the website in the “Rules” or “Terms of Use” section before confirming the order.
How do I book a bus ticket?

Use the search on the website, select a trip, enter passenger data and pay for the order.
How to search for a trip and which filters to use?

Website filters include date, departure/arrival city, carrier, duration, transfers, etc.
What type of ticket will I receive after payment?

You will receive an e-ticket by email. It can be downloaded as PDF or shown from your phone.
Where are ticket sales points located?

All tickets are sold online. If there are physical ticket offices, their list is available from support.
Which payment methods are available when booking?

Visa/Mastercard bank cards, Apple Pay, Google Pay and other methods listed on the site at checkout.
How to reserve a seat on the bus (seat selection, placement info)?

If a seat map is available, choose a seat during booking. Otherwise a seat will be assigned at boarding.
How much time do I have to pay after booking?

After placing the order the ticket is reserved for a limited time (usually 10–20 min). Pay on time so you don’t lose the booking.
Can I get an invoice for the booking?

Yes, contact support after purchase, providing the ticket number and billing details.

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Заказ билетов	+38 (098) 343-82-82
Support	+38 (050) 082-82-82

Hand luggage (HL)	1 units. The linear dimensions of the HL should not exceed 100 cm (height + width + length). Maximum weight - 5 kg. HL is located under the passenger seat or on the luggage rack. It is forbidden to place the HL in the aisle of the bus.
Standard luggage (СБМ)	1 units. The linear dimensions of the SBM should not exceed 160 cm (height + width + length), including wheels, pockets and handles. Maximum weight – 23 кг.
Baby carriage	1 units. For transportation of a child under 3 years old who is a passenger of this bus on the selected flight. Counts as 1 piece of baggage and is transported in the baggage compartment folded and with wheels securely packed (as packaging, you can use a case, plastic film or other dense material)
Wheelchair	1 units. For a passenger who is a person with a disability. Counts as 1 piece of baggage and is transported in the baggage compartment, folded and with wheels securely packed/ (case, plastic film and other dense material can be used as packaging).

Extra baggage (international flight):	Standard luggage (400.00 грн) Linear dimensions should not exceed 160 cm (height + width + length), including wheels, pockets and handles. Maximum weight - 23 kg. It is possible to purchase 1 additional piece of baggage per passenger
Animals (with provision of a separate seat) (100% of the cost of an adult ticket)	If you want to take an animal with you, it must be placed in a cage with a solid bottom, the linear dimensions of which will not exceed 110 cm. Familiarize yourself with the rules for crossing the state border for animals, the necessary certificates and documents are indicated there. You must have them when you board and on the way. Your animal should be placed by the window, your place is closer to the aisle. A full ticket is purchased per animal.
Bike (400.00 грн)	Bicycles are accepted folded and with securely packed wheels (you can use a cover, plastic wrap and other dense material as packaging).
Oversized (%)	Transportation of oversized baggage is carried out only in agreement with the carrier. The price is negotiated upon coordination of transportation (if there is free space in the luggage compartment).

Hand luggage (HL)	The linear dimensions of the HL should not exceed 100 cm (height + width + length). Maximum weight - 5 kg. HL is located under the passenger seat or on the luggage rack. It is forbidden to place the HL in the aisle of the bus.
Standard Baggage(SB)	The linear dimensions of the SB should not exceed 160 cm (height + width + length), including wheels, pockets and handles. Maximum weight - 23 kg
Baby carriage	For transportation of a child under 3 years old who is a passenger of this bus on the selected flight. Counts as 1 piece of baggage and is transported in the baggage compartment folded and with wheels securely packed (you can use a cover, plastic wrap and other dense material as packaging)
Wheelchair	For a passenger who is a person with a disability. Counts as 1 piece of baggage and is transported in the baggage compartment folded and with wheels securely packed (you can use a cover, plastic wrap and other dense material as packaging).

Standard Baggage(SB) (150.00 грн)	The linear dimensions of the SB should not exceed 160 cm (height + width + length) including wheels, pockets. Maximum weight - 23 kg. It is possible to purchase 1 additional piece of baggage per passenger.
Animals (with provision of a separate seat) (100% of the cost of an adult ticket)	If you want to take an animal with you, it must be placed in a cage with a solid bottom, the linear dimensions of which will not exceed 110 cm. Familiarize yourself with the rules for crossing the state border for animals, the necessary certificates and documents are indicated there. You must have them when you board and on the way. Your animal should be placed by the window, your place is closer to the aisle. A full ticket is purchased per animal.
Bicycle (300.00 UAH)	Bicycles are accepted folded and with securely packed wheels (you can use a cover, plastic wrap and other dense material as packaging).
Oversized(%)	Transportation of oversized baggage is carried out only in agreement with the carrier. The price is negotiated upon coordination of transportation (if there is free space in the luggage compartment).