TocoBus is a Ukrainian bus company that operates regular international bus routes between Ukraine and Poland. Its route network covers more than 30 Polish cities, including Warsaw, Kraków, Wrocław, Gdańsk, Poznań, and Katowice. The buses are equipped with comfortable seats, Wi-Fi, and power outlets for passengers’ convenience.
For more information, please contact customer support.
What are the conditions for rescheduling a ticket to a different date?
If tickets are non-refundable, you may change the travel date or route to an open date.
What should I do if an error occurs during payment?
For more information, please contact customer support.
How long do I have to pay after booking?
If your order includes more than 4 tickets: after placing the order, the tickets are reserved for a limited time—30 minutes—during which you must pay in full.
If your order contains fewer than 4 tickets: payment can be made to the driver upon boarding.
What luggage is included in the ticket price?
The ticket price includes two medium-sized pieces of luggage and carry-on luggage. Additional luggage may be transported for a separate fee and only if there is available space in the bus’s luggage compartment.
Terms for Traveling with Children
A 20% discount applies to tickets for children 12 years old and younger.
Terms for Traveling with Pets
Pets may be transported by prior arrangement.
At the full ticket price, the pet must weigh 7–9 kg and be transported in a closed-type carrier with a solid bottom.
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Ticket refunds
Refund percentage depending on the time before departure
More than 72 hours before departure — 90% refund
From 72 hours to 24 hours 1 min before departure — 50% refund
From 24 hours to 12 hours 1 min before departure — 25% refund
Less than 12 hours before departure — no refund available
The specified percentages are calculated from the full ticket price. The prepayment (booking) amount paid when ordering the ticket is not included and is non-refundable in case of a refund initiated by the passenger. If the trip is cancelled by the carrier, the prepayment is refunded in full.
The ticket refund request is made over email support@likebus.ua.
The refund is made within 14 business days.
For detailed information, please contact the phone numbers of the call center:
Rescheduling a ticket to another date is free of charge at least one day before departure, subject to availability and technical feasibility.
One ticket can only be rescheduled once. Rescheduled tickets are non-refundable.
Route date could be changed via email callcenter@likebus.uaAdditional information can be obtained by calling the round-the-clock call-center:
Baggage included in the ticket price (international flight):
Hand luggage (HL)
1 units.
The linear dimensions of the HL should not exceed 100 cm (height + width + length).
Maximum weight - 5 kg.
HL is located under the passenger seat or on the luggage rack.
It is forbidden to place the HL in the aisle of the bus.
Standard luggage (СБМ)
1 units.
The linear dimensions of the SBM should not exceed 160 cm (height + width + length), including wheels, pockets and handles.
Maximum weight – 23 кг.
Baby carriage
1 units.
For transportation of a child under 3 years old who is a passenger of this bus on the selected flight.
Counts as 1 piece of baggage and is transported in the baggage compartment folded and with wheels securely packed
(as packaging, you can use a case, plastic film or other dense material)
Wheelchair
1 units.
For a passenger who is a person with a disability.
Counts as 1 piece of baggage and is transported in the baggage compartment, folded and with wheels securely packed/
(case, plastic film and other dense material can be used as packaging).
Extra baggage (international flight):
Extra baggage (international flight):
Standard luggage (400.00 грн)
Linear dimensions should not exceed 160 cm (height + width + length), including wheels, pockets and handles. Maximum weight - 23 kg.
It is possible to purchase 1 additional piece of baggage per passenger
Animals (with provision of a separate seat) (100% of the cost of an adult ticket)
If you want to take an animal with you, it must be placed in a cage with a solid bottom, the linear dimensions of which will not exceed 110 cm.
Familiarize yourself with the rules for crossing the state border for animals, the necessary certificates and documents are indicated there.
You must have them when you board and on the way.
Your animal should be placed by the window, your place is closer to the aisle.
A full ticket is purchased per animal.
Bike (400.00 грн)
Bicycles are accepted folded and with securely packed wheels (you can use a cover, plastic wrap and other dense material as packaging).
Oversized (%)
Transportation of oversized baggage is carried out only in agreement with the carrier.
The price is negotiated upon coordination of transportation (if there is free space in the luggage compartment).
Baggage included in the ticket price (domestic flight):
Hand luggage (HL)
The linear dimensions of the HL should not exceed 100 cm (height + width + length).
Maximum weight - 5 kg.
HL is located under the passenger seat or on the luggage rack.
It is forbidden to place the HL in the aisle of the bus.
Standard Baggage(SB)
The linear dimensions of the SB should not exceed 160 cm (height + width + length), including wheels, pockets and handles. Maximum weight - 23 kg
Baby carriage
For transportation of a child under 3 years old who is a passenger of this bus on the selected flight.
Counts as 1 piece of baggage and is transported in the baggage compartment folded and with wheels securely packed (you can use a cover, plastic wrap and other dense material as packaging)
Wheelchair
For a passenger who is a person with a disability.
Counts as 1 piece of baggage and is transported in the baggage compartment folded and with wheels securely packed (you can use a cover, plastic wrap and other dense material as packaging).
Extra baggage (domestic trip):
Standard Baggage(SB) (150.00 грн)
The linear dimensions of the SB should not exceed 160 cm (height + width + length) including wheels, pockets.
Maximum weight - 23 kg.
It is possible to purchase 1 additional piece of baggage per passenger.
Animals (with provision of a separate seat) (100% of the cost of an adult ticket)
If you want to take an animal with you, it must be placed in a cage with a solid bottom, the linear dimensions of which will not exceed 110 cm.
Familiarize yourself with the rules for crossing the state border for animals, the necessary certificates and documents are indicated there.
You must have them when you board and on the way.
Your animal should be placed by the window, your place is closer to the aisle.
A full ticket is purchased per animal.
Bicycle (300.00 UAH)
Bicycles are accepted folded and with securely packed wheels (you can use a cover, plastic wrap and other dense material as packaging).
Oversized(%)
Transportation of oversized baggage is carried out only in agreement with the carrier.
The price is negotiated upon coordination of transportation (if there is free space in the luggage compartment).
**
The company is not responsible for tacit agreements between the passenger and the driver regarding the price and transportation of additional baggage.