Elite Express is a Ukrainian bus carrier providing regular passenger services within Ukraine and internationally, including routes to Poland, Germany, and Moldova. The company offers a wide range of routes connecting major Ukrainian cities with destinations across Europe.
Їхала 26 липня з Познані вашою компанією. Дуже сподобалось! Дуже веселі водії, особливо Олег)) Другого не запамʼятала… Дякую! Чекайте скоро знову на рейсі!
12.08.2026
Kawasaki Rare
5.0
30 червня їхала з Еліт Експресс із Сум до Свебодзіна. Водії Денис та Василь - просто красені! З усім допомогли, багаж загрузили/вигрузили. На кордоні підтримали. Дякую дуже!
22.12.2025
Карина Горбушко
5.0
Спасибо большое за поездку автобусу с номером 6076. Водитель Михаил был вежливым , приветливым , все было на высшем уровне . Буду только с ним ездить , всем рекомендую!!!
22.12.2025
Евгения Кузменко
5.0
Спасибо за отличную поездку!Особо хочу отметить водителя Михаила номер автобуса 6076 Рейс Киев -Сумы.Так сложилось немного опаздывала на автобус водитель без нервов и проблем подождал,в автобусе чисто и тепло что очень важно! Вазращаясь темже маршрутом только уже с другим водителем в бусе было так холодно что мне казалось нос отвалится!
26.06.2025
Svetlana M
5.0
Спасибо за отличную поездку. Так сложилось, что я опаздывала, но водитель меня спокойно дождался. Спасибо операторам за отзывчивость и понимание. Рекомендую службу, вошли в положение и поездка прошла отлично!
10.12.2024
Олександр Хаддад
5.0
Здравствуйте!
Была поездка на Автобусе: чёрный Мерседес ВМ4766СА, такого ужаса я ещё не встречала, водителю наплевать на всех кроме себя, думала больше не буду ездить Элит Экспресс, НО ездила дважды с водителем Михаил ! В автобусе тепло , пахнет, ухоженный вид машины , комфортно ! В первую очередь он всегда думает за людей ! Быстро , качественно и без грубиянства как у автобуса которого я указала выше , буду Рада пользоваться вашими перевозками, спасибо за комфорт и отдельное спасибо Михаилу , вернул доверие к Элит Экспресс одной поездкой
Автобус: белый Мерседес ВМ4752АА.
Submit a refund request in your account. If the feature is available, follow the instructions; if it is not available, contact customer support.
What are the conditions for rescheduling a ticket to another date?
For more information, please contact customer support.
What should I do if an error occurs during payment?
Try again or use a different card. If the problem persists, check that the information you entered is correct or contact customer support.
How long do I have to pay after booking?
After placing your order, your ticket is reserved for a limited time—30 minutes. Pay on time to avoid losing your reservation.
What baggage is included in the ticket price?
The ticket price includes 1 (one) piece of checked baggage weighing up to 25 kg and carry-on baggage weighing up to 5 kg. Any additional baggage will be considered excess baggage and charged according to the carrier’s rates.
Terms for Traveling with a Child
For more information, please contact customer support.
Terms for Traveling with Pets
For more information, please contact customer support.
Enter your phone number and we will call you back shortly
Enter code
Confirmation code sent to
Resending available in
Password recovery
Ticket refunds
Refund percentage depending on the time before departure
More than 72 hours before departure — 90% refund
From 72 hours to 24 hours 1 min before departure — 50% refund
From 24 hours to 12 hours 1 min before departure — 25% refund
Less than 12 hours before departure — no refund available
The specified percentages are calculated from the full ticket price. The prepayment (booking) amount paid when ordering the ticket is not included and is non-refundable in case of a refund initiated by the passenger. If the trip is cancelled by the carrier, the prepayment is refunded in full.
The ticket refund request is made over email [email protected].
The refund is made within 14 business days.
For detailed information, please contact the phone numbers of the call center:
Rescheduling a ticket to another date is free of charge at least one day before departure, subject to availability and technical feasibility.
One ticket can only be rescheduled once. Rescheduled tickets are non-refundable.
Route date could be changed via email [email protected]Additional information can be obtained by calling the round-the-clock call-center:
Baggage included in the ticket price (international flight):
Hand luggage (HL)
1 units.
The linear dimensions of the HL should not exceed 100 cm (height + width + length).
Maximum weight - 5 kg.
HL is located under the passenger seat or on the luggage rack.
It is forbidden to place the HL in the aisle of the bus.
Standard luggage (СБМ)
1 units.
The linear dimensions of the SBM should not exceed 160 cm (height + width + length), including wheels, pockets and handles.
Maximum weight – 23 кг.
Baby carriage
1 units.
For transportation of a child under 3 years old who is a passenger of this bus on the selected flight.
Counts as 1 piece of baggage and is transported in the baggage compartment folded and with wheels securely packed
(as packaging, you can use a case, plastic film or other dense material)
Wheelchair
1 units.
For a passenger who is a person with a disability.
Counts as 1 piece of baggage and is transported in the baggage compartment, folded and with wheels securely packed/
(case, plastic film and other dense material can be used as packaging).
Extra baggage (international flight):
Extra baggage (international flight):
Standard luggage (400.00 грн)
Linear dimensions should not exceed 160 cm (height + width + length), including wheels, pockets and handles. Maximum weight - 23 kg.
It is possible to purchase 1 additional piece of baggage per passenger
Animals (with provision of a separate seat) (100% of the cost of an adult ticket)
If you want to take an animal with you, it must be placed in a cage with a solid bottom, the linear dimensions of which will not exceed 110 cm.
Familiarize yourself with the rules for crossing the state border for animals, the necessary certificates and documents are indicated there.
You must have them when you board and on the way.
Your animal should be placed by the window, your place is closer to the aisle.
A full ticket is purchased per animal.
Bike (400.00 грн)
Bicycles are accepted folded and with securely packed wheels (you can use a cover, plastic wrap and other dense material as packaging).
Oversized (%)
Transportation of oversized baggage is carried out only in agreement with the carrier.
The price is negotiated upon coordination of transportation (if there is free space in the luggage compartment).
Baggage included in the ticket price (domestic flight):
Hand luggage (HL)
The linear dimensions of the HL should not exceed 100 cm (height + width + length).
Maximum weight - 5 kg.
HL is located under the passenger seat or on the luggage rack.
It is forbidden to place the HL in the aisle of the bus.
Standard Baggage(SB)
The linear dimensions of the SB should not exceed 160 cm (height + width + length), including wheels, pockets and handles. Maximum weight - 23 kg
Baby carriage
For transportation of a child under 3 years old who is a passenger of this bus on the selected flight.
Counts as 1 piece of baggage and is transported in the baggage compartment folded and with wheels securely packed (you can use a cover, plastic wrap and other dense material as packaging)
Wheelchair
For a passenger who is a person with a disability.
Counts as 1 piece of baggage and is transported in the baggage compartment folded and with wheels securely packed (you can use a cover, plastic wrap and other dense material as packaging).
Extra baggage (domestic flight):
Standard Baggage(SB) (150.00 грн)
The linear dimensions of the SB should not exceed 160 cm (height + width + length) including wheels, pockets.
Maximum weight - 23 kg.
It is possible to purchase 1 additional piece of baggage per passenger.
Animals (with provision of a separate seat) (100% of the cost of an adult ticket)
If you want to take an animal with you, it must be placed in a cage with a solid bottom, the linear dimensions of which will not exceed 110 cm.
Familiarize yourself with the rules for crossing the state border for animals, the necessary certificates and documents are indicated there.
You must have them when you board and on the way.
Your animal should be placed by the window, your place is closer to the aisle.
A full ticket is purchased per animal.
Bicycle (300.00 UAH)
Bicycles are accepted folded and with securely packed wheels (you can use a cover, plastic wrap and other dense material as packaging).
Oversized(%)
Transportation of oversized baggage is carried out only in agreement with the carrier.
The price is negotiated upon coordination of transportation (if there is free space in the luggage compartment).
**
The company is not responsible for tacit agreements between the passenger and the driver regarding the price and transportation of additional baggage.