Ukrainian passenger carrier operating domestic and international bus routes, including services to Poland and Romania. The company's buses are equipped with Wi-Fi and power outlets for passenger comfort.
Ехала 2 раза с этим перевозчиком по маршруту Варшава-Львов и обратно. Все понравилось, большой автобус, приятные водители. Поездкой и ценой на билет осталась довольна!
06.02.2022
Mykola Trutenko
5.0
Сьогодні 06.02.2022 скористався послугами перевізника "Денисівка". Їхав з м. Хмельницький до м. Умань. Придбав завчасно квиток on-line. Автобус Mercedes-Benz СЕ 5027 СО сполученням "Чернівці - Запоріжжя" комфортний з чистим та охайним салоном, спинки сидіння відкидаються. Їхали згідно розкладу, жодних затримок. Водії ввічливі та привітні. Я навіть квиток не встиг завантажити на телефоні, як мене запитали ім'я і ласкаво запросили до автобусу. Не знаю, чому пишуть у коментарях, що водії неохоче беруть тих людей, які придбали квиток в інтернеті. Це загальноєвропейська практика і сьогоднішня моя подорож показала, що все гаразд і жодних проблем чи прискіпливого ставлення з боку водіїв я не відчув, а навпаки, вони люб'язно відгукнулися на моє прохання висадити мене раніше пункту призначення, уточнивши перед цим автобусну зупинку і населений пункт по маршруту руху. За що окреме їм ЛЮДСЬКЕ ДЯКУЮ!!!
І не потрібно на всіх водіїв писати, що вони лише заглядають тобі в рота і дивляться на тебе, як на гаманець.
Чудова поїздка, чудовий настрій, приємні враження! Відгук написаний особисто мною в реальному часі, я не бот і ніхто мені за це не платив. Водії знаходяться на своєму місці, вправно керують транспортним засобом, ввічливо та порядно поводяться з людьми.
Так тримати!!!
Submit a refund request in your account. If the feature is available, follow the instructions; if it is not available, contact customer support.
When should I arrive at the station to board the bus?
We recommend arriving 30 minutes before departure to allow time to go through security, check your luggage, and take your seat.
What are the rules for rescheduling a ticket?
A ticket can be rescheduled only once, free of charge.
No later than 24 hours before departure.
Rescheduling is subject to seat availability and technical feasibility.
Once rescheduled, the ticket is non-refundable.
To change the date, you must submit a request via email to customer support.
How long do I have to pay after booking?
After placing your order, your ticket is reserved for a limited time—30 minutes. Pay on time to avoid losing your reservation.
Terms for Traveling with a Child
No children's discounts are available. A full-fare ticket is required.
Terms for Traveling with Pets
Small pets may travel in a carrier.
If the carrier is placed on the passenger's lap or under the seat, the pet travels free of charge.
If a separate passenger seat is required for the pet, a full-fare ticket must be purchased.
What baggage is included in the ticket price?
The ticket price includes one suitcase with maximum dimensions of 80×50×30 cm and one small piece of hand luggage.
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Ticket refunds
Refund percentage depending on the time before departure
More than 72 hours before departure — 90% refund
From 72 hours to 24 hours 1 min before departure — 50% refund
From 24 hours to 12 hours 1 min before departure — 25% refund
Less than 12 hours before departure — no refund available
The specified percentages are calculated from the full ticket price. The prepayment (booking) amount paid when ordering the ticket is not included and is non-refundable in case of a refund initiated by the passenger. If the trip is cancelled by the carrier, the prepayment is refunded in full.
The ticket refund request is made over email [email protected].
The refund is made within 14 business days.
For detailed information, please contact the phone numbers of the call center:
Rescheduling a ticket to another date is free of charge at least one day before departure, subject to availability and technical feasibility.
One ticket can only be rescheduled once. Rescheduled tickets are non-refundable.
Route date could be changed via email [email protected]Additional information can be obtained by calling the round-the-clock call-center:
Baggage included in the ticket price (international flight):
Hand luggage (HL)
1 units.
The linear dimensions of the HL should not exceed 100 cm (height + width + length).
Maximum weight - 5 kg.
HL is located under the passenger seat or on the luggage rack.
It is forbidden to place the HL in the aisle of the bus.
Standard luggage (СБМ)
1 units.
The linear dimensions of the SBM should not exceed 160 cm (height + width + length), including wheels, pockets and handles.
Maximum weight – 23 кг.
Baby carriage
1 units.
For transportation of a child under 3 years old who is a passenger of this bus on the selected flight.
Counts as 1 piece of baggage and is transported in the baggage compartment folded and with wheels securely packed
(as packaging, you can use a case, plastic film or other dense material)
Wheelchair
1 units.
For a passenger who is a person with a disability.
Counts as 1 piece of baggage and is transported in the baggage compartment, folded and with wheels securely packed/
(case, plastic film and other dense material can be used as packaging).
Extra baggage (international flight):
Extra baggage (international flight):
Standard luggage (400.00 грн)
Linear dimensions should not exceed 160 cm (height + width + length), including wheels, pockets and handles. Maximum weight - 23 kg.
It is possible to purchase 1 additional piece of baggage per passenger
Animals (with provision of a separate seat) (100% of the cost of an adult ticket)
If you want to take an animal with you, it must be placed in a cage with a solid bottom, the linear dimensions of which will not exceed 110 cm.
Familiarize yourself with the rules for crossing the state border for animals, the necessary certificates and documents are indicated there.
You must have them when you board and on the way.
Your animal should be placed by the window, your place is closer to the aisle.
A full ticket is purchased per animal.
Bike (400.00 грн)
Bicycles are accepted folded and with securely packed wheels (you can use a cover, plastic wrap and other dense material as packaging).
Oversized (%)
Transportation of oversized baggage is carried out only in agreement with the carrier.
The price is negotiated upon coordination of transportation (if there is free space in the luggage compartment).
Baggage included in the ticket price (domestic flight):
Hand luggage (HL)
The linear dimensions of the HL should not exceed 100 cm (height + width + length).
Maximum weight - 5 kg.
HL is located under the passenger seat or on the luggage rack.
It is forbidden to place the HL in the aisle of the bus.
Standard Baggage(SB)
The linear dimensions of the SB should not exceed 160 cm (height + width + length), including wheels, pockets and handles. Maximum weight - 23 kg
Baby carriage
For transportation of a child under 3 years old who is a passenger of this bus on the selected flight.
Counts as 1 piece of baggage and is transported in the baggage compartment folded and with wheels securely packed (you can use a cover, plastic wrap and other dense material as packaging)
Wheelchair
For a passenger who is a person with a disability.
Counts as 1 piece of baggage and is transported in the baggage compartment folded and with wheels securely packed (you can use a cover, plastic wrap and other dense material as packaging).
Extra baggage (domestic flight):
Standard Baggage(SB) (150.00 грн)
The linear dimensions of the SB should not exceed 160 cm (height + width + length) including wheels, pockets.
Maximum weight - 23 kg.
It is possible to purchase 1 additional piece of baggage per passenger.
Animals (with provision of a separate seat) (100% of the cost of an adult ticket)
If you want to take an animal with you, it must be placed in a cage with a solid bottom, the linear dimensions of which will not exceed 110 cm.
Familiarize yourself with the rules for crossing the state border for animals, the necessary certificates and documents are indicated there.
You must have them when you board and on the way.
Your animal should be placed by the window, your place is closer to the aisle.
A full ticket is purchased per animal.
Bicycle (300.00 UAH)
Bicycles are accepted folded and with securely packed wheels (you can use a cover, plastic wrap and other dense material as packaging).
Oversized(%)
Transportation of oversized baggage is carried out only in agreement with the carrier.
The price is negotiated upon coordination of transportation (if there is free space in the luggage compartment).
**
The company is not responsible for tacit agreements between the passenger and the driver regarding the price and transportation of additional baggage.